Call for Abstracts

2024 INFORMS Conference on Service Science (ICSS 2024) program committee is committed to organizing  a quality program with diverse participants who will share their visions, knowledge and experience in  Service Science Research, Education, and Applications. The conference theme is Foundation Models and  Infrastructure Intelligence for Sciences Transformation.

The ICSS 2024 will be held in Macau, China on June 22-24, 2024.Macau is located in the west of the the Pearl River Estuary in southern China. It is the land and water junction between the mainland of China and the South China Sea. Macau is composed of the Macao Peninsula and Taipa, the Second Island of Coloane, and the Cotai City (Cotai Reclamation Area), with a land area of 32.9 square kilometers. Macau is an international free port, a world tourism and leisure center, one of the four major gambling cities in the world, and one of the regions with the highest population density in the world. Macau, known as the “Las Vegas of Asia”, boasts a unique blend of Portuguese and Chinese cultures. Its iconic attractions include the Ruins of St. Paul’s, a UNESCO World Heritage Site, featuring the facade of an ancient church, and the vibrant Senado Square, surrounded by colorful colonial buildings. Explore the historic A-Ma Temple, dedicated to the goddess of the sea, or visit the opulent casinos and resorts that line the Cotai Strip. For a taste of local cuisine, indulge in Macanese fusion dishes like Portuguese egg tarts and African chicken. Macau offers a captivating fusion of history, entertainment, and gastronomy.Welcome to Macau!

For up-to-date information on ICSS 2024 , visit its homepage:

This year’s conference will be organized using Tracks. Please select the Track for which you think your paper has the best fit. We are accepting Track proposals (see Important Dates below) but currently, we plan to have the following Tracks: 1) 2030 Digital Health and Society, 2) Big Data, Machine Learning, Artificial Intelligence, and Data-centric Applications, 3) Digital Economy and Sustainable Development, 4) Healthcare Analytics, 5) Information-Driven Service OM, 6) Intelligent Hybrid Consensus Algorithms, 7) Machine Intelligence for Online Social Networks & Recommender Systems, 8) Machine Learning and Data-driven Decision Making, 9) Mobile Technologies for Healthy Aging in Healthcare, 10) Risk and Optimization for Service System Considering Digital Transformation, and 11) Warehouse and Intralogistics System.

Submission & Publication

The conference welcomes submissions of both original unpublished research (full paper or 1 page abstract), published work (abstract only), and posters. All full paper submissions must be written in English, at most ten (10) pages long (including figures, tables, and references) and submitted as a word or PDF file. All full paper submissions will be peer reviewed. Accepted full paper will be published in the conference proceedings, which will be submitted for potential inclusion in EI or CPCI (Web of Science).
Accepted abstracts will be arranged for oral presentations, but not included in the conference proceedings.

Important Dates
Mar. 15, 2024  Apr. 30, 2024  Deadline for paper and abstract (including poster) submission
Apr. 15, 2024  May. 10, 2024  Acceptance/Rejection notification
May. 15, 2024 May. 20, 2024  Final camera-ready papers and copyright transfer form